SHIPPING & DELIVERY POLICY

INNATA BEAUTY

SHIPPING & DELIVERY POLICY

Effective Date: August 28, 2026 | Last Updated: September 2, 2026

This Shipping & Delivery Policy applies to purchases made directly through innatabeauty.com. Orders purchased through Amazon, TikTok Shop, or another marketplace are generally subject to that platform’s shipping and delivery procedures.

1. Order Processing

Orders are processed during normal business operations, excluding applicable holidays and extraordinary closures. Processing estimates, when available, may be displayed at checkout or in your order confirmation. Launches, promotions, holidays, severe weather, or unusually high demand may increase processing times.

2. Shipping Methods and Carriers

Innata Beauty may use different U.S. carriers and service levels depending on destination, package characteristics, availability, delivery speed, and operational considerations. Available shipping methods, charges, and estimated delivery times will generally be displayed at checkout when applicable.

3. Delivery Estimates

Delivery dates are estimates and are not guaranteed unless expressly identified as guaranteed. Carrier disruptions, weather, volume, incorrect addresses, security issues, and circumstances outside our reasonable control may cause delays.

4. Shipping Address

You are responsible for providing a complete and accurate shipping address. If you notice an error after placing an order, contact info@innatabeauty.com promptly. We cannot guarantee that an address can be changed after processing begins.

5. Lost or Missing Packages

If tracking indicates that your package has not arrived within a reasonable period after the expected delivery date, contact us. We may verify the shipping address, tracking information, delivery scan, and other relevant facts and may coordinate with the carrier.

Depending on the circumstances and reasonable verification, we may provide an appropriate resolution, such as replacement or refund. We may investigate repeated, inconsistent, fraudulent, or abusive claims.

6. Packages Marked Delivered

If tracking shows delivery but the package cannot be located, first check the delivery area, household members, building management or mailroom where relevant, neighbors where appropriate, and carrier delivery notes. If it remains missing, contact us promptly for review.

7. Damaged or Incorrect Shipments

If an order arrives damaged or incorrect, contact info@innatabeauty.com promptly with your order number and, where
reasonably requested, photographs showing the issue. We will review the circumstances and provide an appropriate resolution.

8. Marketplace and International Orders

Orders purchased through Amazon, TikTok Shop, or another marketplace are subject to that platform’s shipping, delivery, import, and customer-service procedures. A marketplace may independently offer international delivery even when innatabeauty.com does not directly ship to that destination.