RETURNS & REFUNDS POLICY

INNATA BEAUTY

RETURNS & REFUNDS POLICY

Effective Date: August 28, 2026 | Last Updated: September 2, 2026

We want you to feel confident discovering your Innata Beauty shade. This Policy applies to eligible products purchased directly through innatabeauty.com.

1. 30-Day Return Window

Unless a longer period is required by applicable law, products purchased directly through innatabeauty.com may be eligible for return within 30 days after delivery.

Because selecting foundation online may require trying the product, a product will not automatically become ineligible solely because it was reasonably tested. We may refuse or limit a return involving a product that has been substantially consumed, emptied, intentionally altered, damaged through misuse, or associated with suspected fraud or return abuse.

2. How to Request a Return

Email info@innatabeauty.com with your order number and the item you wish to return. We will provide return instructions and, when applicable, a return authorization or label. Do not send a product to an address unless instructed to do so.

3. Return Shipping

If a return is required because an item arrived damaged, defective, incorrect, or because of a fulfillment error by Innata Beauty, we will cover reasonable return-shipping costs or provide another appropriate resolution.

For returns based on shade preference, personal preference, or other reasons not caused by our error, any applicable
return-shipping responsibility or deduction will be disclosed as part of the return instructions before you complete the return, subject to applicable law.

4. Refunds

Approved refunds are generally issued to the original payment method. Original outbound shipping charges are generally non-refundable unless the return results from our error, a defective product, or applicable law requires reimbursement. Financial institutions may require additional time to post a refund after it is issued.

5. Shade Returns and Exchanges

Digital images and shade representations cannot perfectly predict the appearance of foundation on every individual. Eligible shade-related returns are therefore handled under this Policy. Where operationally available, we may offer an exchange for another shade instead of a refund; any exchange option will be communicated during the return process.

6. Damaged, Defective, or Incorrect Products

Contact us promptly if a product arrives damaged, defective, or incorrect. We may request photographs, order details,
batch or lot information, or other reasonable information needed to evaluate the issue and improve quality control. Depending on the circumstances, we may provide a replacement, exchange, refund, or other appropriate resolution.

7. Adverse Reactions

If you experience an unexpected reaction, discontinue use and contact us at info@innatabeauty.com with relevant order and product information so we can document the report. Seek appropriate medical care when needed. Nothing in this Policy limits non-waivable rights or remedies under applicable law.

8. Ineligible Returns

products not purchased through innatabeauty.com;
substantially used or empty products;
intentionally altered or misused products;
returns associated with suspected fraudulent or abusive activity; or
requests outside the applicable return period, except where required by law.

Innata Beauty currently does not maintain a general "Final Sale" product category. If that changes, any applicable restriction will be clearly disclosed before purchase.

9. Marketplace Purchases

Products purchased through Amazon, TikTok Shop, or another retailer or marketplace generally must be returned through the original purchase channel and are subject to that channel’s return and refund procedures.